Refund policy
Cancellations, changes and refunds
Everything we make is made to order, so cancellations and changes follow the same notice as ordering.
Changing or cancelling your order
- Up to 48 hours before your delivery window (72 hours for orders of £250 or more, and for orders with personalised items): you can change or cancel your order for a full refund to your original payment method. Refunds normally arrive within 5–10 working days.
- Inside that notice period: we have already bought ingredients and started preparing your food, so we cannot refund. We will do our best to help, and can usually move your delivery to another day within the following 7 days if we have capacity.
If we have to cancel
If we cannot fulfil your order, for example because we cannot reach your address or a product is unavailable, we will refund you in full or agree a replacement with you.
If something is wrong with your order
Tell us within 24 hours of delivery, with a photo and your order number, and we will put it right with a replacement, a partial refund or a full refund as appropriate.
Returns
Because our products are fresh food, we cannot accept returns. If you have a problem with an order, contact us as described above.
How to contact us
To change or cancel an order, email info@aamcha.co.uk or call 01923 351 441 with your order number.
Because our food is perishable and made to your order, the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply. Your statutory rights are not affected.
Spice Canvas is a trading name of Aamcha Catering Ltd, company number 15064055, 70e Watling Street, Radlett WD7 7NP.